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How to Use the Publisher Help Centre

An introduction to using this help centre for operational and technical support

Welcome to the Perlego Publisher Help Centre. This platform has been designed as a comprehensive, self-service environment to provide you with immediate, expert guidance on every aspect of your partnership with us.

Whether you are a new partner beginning your onboarding journey or an established publisher looking to optimise your catalogue’s performance, this resource serves as your definitive point of contact and reference.

Finding Information Efficiently

To ensure you can find the answers you need as quickly as possible, we have provided two primary methods of search:

🔍 Advanced Search

At the top of each page, you will find a search bar. You can surface relevant articles by entering key terms such as "FTP credentials," "ONIX," or "Sales Reports." The search tool scans all article titles and internal text to provide the most relevant results for your specific query.

🤖 Perlego Support Chatbot

For a more interactive experience, you can use our chatbot located at the bottom right of the screen; it can help you find the right page, or - if your query is not covered by an existing page - help you to contact one of our team members via a ticket.

What Is Available In the Help Centre

The Help Centre is structured to mirror the publisher lifecycle, providing resources across several key areas:

  • Technical Onboarding: Step-by-step roadmaps for both Direct (FTP) and Indirect (Distributor) content delivery.

  • Metadata Management: Comprehensive guides on using our Excel Metadata Template or delivering via ONIX.

  • Platform Features: Instructions on how to utilise the our Analytics Tools and our discovery services.

  • Content Policies: Transparent information regarding title activation, curation standards, and withdrawal procedures.

  • Frequently Asked Questions: a place to find a list of the most frequently asked questions and their answers.

Financial Enquiries

We recognise that financial matters often require specific attention. We have a dedicated section for managing your account’s fiscal health, including signing up for automated  payments and understanding payment cycles

If you have a specific query regarding an invoice, payment threshold, that is not answered on the help  or a change to your banking details, you can reach out to our Finance Team directly via our Finance Contact Page.

Raising a Support Ticket

Our Help Centre is designed to answer the vast majority of operational questions instantly. We recommend searching for your topic here first, as this is often the fastest way to resolve an enquiry. However, if your specific issue remains unresolved after consulting our guides, you might like to raise a direct support ticket.